The application of work processes, facilitates changes to the ways of working, to achieve sustained improvements in OE performance. In each instance, a work process is deployed as a pilot, it is then implemented across the priority units and then embedded across the remaining units on as need basis. In this approach the efforts are targeting consistently incremental improvements and are not wasted on “non value add” activities. Tracking of improvement actions, from inception through to installation via defect elimination teams is an essential to performance manage the complete program.
Finally, the program needs to be fully supported by the leadership team, engaging at all levels of the organisation from the site manager to the front line. Hence transparency, clear communications and rewards need to be integrated and recognised on a regular basis.